Terms and Conditions

If you wish to request an exchange or store credit, you must contact GHLAM within 48 hours of receiving your order.

Approved returns must be received by GHLAM within 14 days of the delivery date.

To be eligible for an exchange or store credit, your item must:

• Be unworn, unused, unwashed, and in its original condition.
• Be free from perfume, makeup, stains, odours, or damage.
• Have all original tags attached.
• Be returned in its original packaging.
• Include the original invoice or proof of purchase.

Items that do not meet these requirements will not be accepted.

Please choose carefully. We do not offer refunds for change-of-mind purchases.

Customers are responsible for all return shipping costs.

We recommend using a tracked and insured shipping service, as returned items remain the customer's responsibility until safely received by GHLAM.

GHLAM is not responsible for items lost or damaged during return transit and does not reimburse return shipping costs.

If a returned item is damaged due to improper packaging or customer use, it will be returned to the customer at their expense.

GHLAM reserves the right to refuse any return that:

• Is received outside the return period.
• Is not in its original condition.
• Is missing tags, packaging, or proof of purchase.
• Falls within one of the non-returnable categories listed below.

Rejected returns will be sent back to the customer at the customer's expense.

GHLAM
20 Pleasant Mews
Marangaroo WA 6064
Australia

Please do not send an item back before receiving return approval from GHLAM.

For hygiene and clearance reasons, the following items cannot be returned, exchanged, or credited:

Hijabs & Accessories

• All Hijabs
• Hijab Caps
• Headbands
• Bridal Hijabs
• Hijab Pins
• Jewellery
• All Accessories

Please carefully review product descriptions, sizing, fabric composition, and measurements before purchasing.

All Clearance, Outlet, and Sale Collection items are Final Sale.

These items cannot be returned, exchanged, or refunded.

Some final sale products may have minor imperfections due to long-term storage. Where applicable, this will be reflected in the pricing.

If you have any questions before purchasing, please contact us.

Products purchased during a Flash Sale remain eligible for exchange or store credit, provided they are not from the Sale Collection.

Items purchased from the Sale Collection remain Final Sale.

Our sizing charts are provided as a guide only.

We encourage customers to carefully review all product descriptions, garment measurements, and fabric details before placing an order.

While every effort is made to accurately display product colours, variations may occur due to lighting, photography, and individual screen settings.

Orders purchased using Afterpay follow the same Return & Refund Policy.

Please note that your payment agreement with Afterpay is separate from GHLAM. Customers must continue making scheduled Afterpay repayments while their return is being processed.

We take great pride in the quality of every GHLAM product.

If you receive an item that is faulty, damaged, or incorrect, please contact us immediately upon receiving your order.

To assist us, please provide:

• Your order number.
• A description of the issue.
• Clear photographs showing the fault.

Eligible faulty items may qualify for a repair, replacement, exchange, or refund in accordance with Australian Consumer Law.

If your claim is approved, refunds will be processed to your original payment method.

Please allow your financial institution additional time to process the refund after it has been issued.