The quality is the same as the liquid jersey hijabs from "higher-end" brands, but with a lower price tag. The material is opaque, stretchy and looks luxe enough to wear to formal occasions.
Very beautiful and good quality. Fast delivery.
RETURN & REFUND POLICY
You must contact us within 48 hours of receiving the item(s) should you wish to exchange or store credit(NO REFUNDS) it must be returned within 14 days. All packaging and invoices must be returned with the item. Items to be accepted in new condition, unworn, unaltered and free of damage by the customer. Items must be returned with all tags still attached. Any items returned without original documentation will not be approved. PLEASE CHOOSE CAREFULLY AS WE DO NOT REFUND.
- Please note that returns are the responsibility of the customer to send the items back to us. GHLAM will not reimburse the cost of return shipping costs.
- The item is also your responsibility until it is returned to us, we therefore recommend returned items to be sent in a form of recorded delivery. We will not accept responsibility for items lost in transit.
- Any item(s) returned with damage caused by the customer (from personal use, wear or insufficient packaging when returning the item(s)) shall be returned to the customer.
GHLAM reserves the right to deny a credit note or exchange if the merchandise does not meet the above qualifications being: returns beyond the return period limit, items which are not in the original condition in which they were received or it is a sale item. If this is the case, the package will be simply returned back to the customer at the cost of the customer.
RETURN ADDRESS
GHLAM
20 Pleasant Mews, Marangaroo WA 6064
Exceptions / non-returnable items
We do not offer credit or exchange for change of mind
ACCESSORIES & SCARVES(HIJABS)
In the interests of hygiene, all of our accessories (including embroidered hijab caps, embroidered hijab/head bands, bridal scarves (hijabs), hijab pins and all jewellery) have a strict no exchange policy. Please ensure you have carefully read all product descriptions, fabric compositions and measurements to help you make an informed decision before placing your order.
- ALL Hijabs,
- caps,
Cannot be refunded or exchanged for hygiene reasons.
CLEARANCE & SALE ITEMS
Any Clearance/Outlet/Sale items CANNOT BE EXCHANGED. Please ensure you have carefully read all product descriptions, fabric compositions and measurements to help you make an informed decision before placing your order.
OUR FINAL SALE ITMES COMES WITH POOR CONDITION DO TO THE STOCK BEING IN STORAGE LONG. Please do contact us if you have any questions.
FLASH SALE PURCHASE
Items purchased during flash sale periods can be returned for exchange or credit. It is items that are purchased from the SALE COLLECTION that are not eligible to return as they are final sale.
NOTE: the sizing chart is a guide only. This is been provided for each item in the collections to provide the customer the best possible opportunity to make an informed decision. Please ensure you have carefully read all product descriptions Also note all photographs are not 100% to life like in colour. Even though all photographs on this site are taken by professionals in a controlled studio the image colour will never be the same.
AFTERPAY RETURNS
Should you wish to return something you have purchased using AfterPay, the return process is still the same!
Please note: Your personal agreement with Afterpay is separate to GHLAM. This agreement still stands and it is the responsibility of the customer to continue in the scheduled fortnightly repayments.
Damages and issues
WHAT HAPPENS IF MY PRODUCT IS FAULTY?
GHLAM™ takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Faulty items are eligible for refund. Once the items are approved for refund you’ll be automatically refunded on your original payment method.
- Please remember it can take some time for your bank or credit card company to process and post the refund too. If the date on your credit card has expired or for any reason the original card has been cancelled.
- It is not possible to refund to a different card. the refund to the old card number will credit, the funds will transfer to the correct account, though it may take longer than normal. If your Bank have been issued a new card as a replacement for the old card (but still linked to the same account). All returns are processed in order of arrival. Once received, a return may take up to 7 working days to be processed or more during busy and sale periods.
***The item is unworn and in original condition with all the tags still attached.
We reserve the right to refuse if the above procedures have not been followed.